As per Cate Deniels, one of the improvements that were recently made by David Jones was the upgrading of its value chain activities. The purpose of bringing this improvement is to gain competitive advantage over the rivals. The result of this improvement was tremendously excellent and it can also be viewed from the uninterrupted services of the store to the customers.
One of the best way as stated by Cate Deniels to encourage continuous improvement at the workplace is that the management should develop a system within the organization such as internal audit systems or any other system through which it can continuously monitor and control the processes across its various departments.
Useful Insights Gained from Conducting Interview
Conducting an interview with Cate Deniels via email is very helpful and it develops a comprehensive knowledge regarding the quality management system. The foremost thing that has been learned through this interview is that QMS plays a pivotal role in the success of the overall organization. It not only enables an organization to meet order qualifying and order winning criteria; however, it also enables them to achieve a competitive advantage over the opponents. Besides this, it has also been learned from the interview that QMS facilitates organizations to satisfy the needs and wants of the customers in a most lucrative way.
With the intention of implementing a quality management system within an organization it is mandatory to first identify areas that needs improvement. The next step in the implementation is to design policies and procedures that emphasize the need of quality. The third step is to implement QMS and the last step is to evaluate its effectiveness.