澳洲论文代写：COSMOS的恒跟踪系统
除了将在优势部分讨论的COSMOS之外，公司还全面利用了它(Isoncc, 2015)。交互式视频指令IVI用于人力资源开发和知识增强。在客户服务中，IT工具的使用已经成为创建服务质量指标体系或SQI的重要工具，该体系的目标是确保准确性、质量和客户满意度。无线解决方案和蓝牙的使用是为了有效地跟踪包，然后将它们带到目的地。包装跟踪使顾客了解他们的包装。包扫描方法允许连续监控，交付信息存储等。公司的主要利益是战略优势，这实际上是企业的独特优势。以联邦快递的COSMOS (Customer Operations Service Master online System)为例(FedEx, 2016)。这是一个计算机化的包装跟踪系统。该系统跟踪邮件和包裹的投递周期。
澳洲论文代写：COSMOS的恒跟踪系统
员工将在系统中输入信息。有客户服务代表输入信息，然后有调度员和更多完全与系统集成的人员。随着超跟踪器的使用，这是一个手持系统，更容易扫描的进度包。为了让客户查找关于交付的信息，在末尾添加了一个交付条目。客户可以通过COSMOS的恒跟踪系统不断跟踪自己的包裹进度(FedEx, 2016)。这样一个系统的战略优势在于它提高了为消费者提供服务的价值，也提高了与供应商合作的价值等等。在客户端有好处，因为联邦快递的整个运营将变得更加高效和可靠。与经销商更好的服务关系将意味着联邦快递将拥有更可持续的工作实践和更多。由于这种形式的集成信息技术的建立，也给客户提供了良好的成本差异化。
澳洲论文代写：COSMOS的恒跟踪系统
In addition to the COSMOS which will be discussed in the advantages section, the company makes use of IT in a comprehensive way (Isoncc, 2015). Interactive video instructions IVI is used for human resource development and knowledge enhancement. In the customer service, the use of IT tools has been instrumental in creating the Service Quality Index System or the SQI, and he goal of the system is to ensure accuracy, quality and customer satisfaction. Wireless solutions and Bluetooth are made use of in order to efficiently track packages and then bring them to destinations. Package tracking enables customers to be informed about their packages. The package scanning method allows for continuous monitoring, delivery information storage and more.The main benefit for the company is that of strategic advantage, which is actually a unique advantage for the business. For instance, consider the COSMOS (Customer Operations Service Master On-line System) of FedEx (FedEx, 2016). This is a computerized package tracking system. The delivery cycle of mails and parcels are tracked with this system.
澳洲论文代写：COSMOS的恒跟踪系统
The employees would enter information in the system. There are customer service representative who would enter information and then there are dispatchers and more who are fully integrated with the system. With the use of the SuperTrackers which are handheld systems, it becomes easier to scan the progress of package. A delivery entry is added at the end in order for the customer to look up information on delivery.Customer is allowed to constantly track the progress of their packages by means of the Constant tracking system of the COSMOS (FedEx, 2016).The strategic advantage of such a system is that it enhances the value of service provision to the consumers and also enhances the value of working with suppliers and more. There are benefits at the customer end because the entire operations of FedEx would become more efficient and reliant. Better service relations with distributors would mean that FedEx would have more sustainable workplace practices and more. Good cost differentiation is also given to the customer because of this form of an integrated Information technology set up.