本文主要讲述的是行业背景的研究，员工在公司工作时，会产生一种心理契约，这种契约取决于公司和员工之间的相互义务。这意味着这些当事方对义务的看法各不相同。员工与组织之间有相互交换的协议。员工的雇佣关系是在公司的人力资源实践之间形成的(Vasquez, 2014)。这些包括有形和无形的服务。有形服务是指向员工支付的报酬、奖励和有形奖励。本篇澳洲艺术与设计论文代写文章由澳洲论文人EducationRen教育网整理，供大家参考阅读。
The employee when they work in the company is found to have a psychological contract that depends on the mutual obligations of the company and the employee. These imply that each one of these parties is found to have differential perception of the obligations. There is reciprocal exchange agreement that is forged between the employee and the organization. The employee’s employment relationship is shaped between human resource practices of the company (Vasquez, 2014). These include tangible and intangible services. The tangible services are the remuneration paid to the employees, awarding rewards and tangible awards.
In this paradigm, Hertzberg theory and Maslow Hierarchy of needs can be used to understand about the needs of the employees. The companies can use these theory to understand about the innate need of the employees (Dusek et al., 2014). These in turn must motivate the employees to retain within the firm for a longer duration. Hotels conduct performance appraisal conducted in periodical bases to understand the performance of the employees.
Employee turnover can lead to a number of issues for the company. Hospitality industry is found to be dominated by the service deliverable. The communication between the employees and the customers is principle factor that is involved in the determination of the success of the business. It can be a labor-intensive business and there is effective utilization of the human resources to understand the impact of competitive edge for the company.
In this paradigm, a newer specific research can be fruitful towards finding cohesive solutions to various employee remunerations. This is the purpose of this research to analyze the same. The aim of the research and the objectives are explored in the following.
The aim of the research is to understand the impact of turnover rate and the quality in customer care.
The objectives of the research are
Using Hertzberg and Maslow theory to implement on the working conditions impact on employee working attitude and relationship towards customer service
Understanding how the relationship between negative job satisfaction and turnover rate leads to unstable customer service. Using the Hierarchy of needs to find the ways for the employees to work in a amiable work environment.
Aligning employee goals with the fundamental objective of the company by using the theories.
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