The employee when they work in the company is found to have a psychological contract that depends on the mutual obligations of the company and the employee. These imply that each one of these parties is found to have differential perception of the obligations. There is reciprocal exchange agreement that is forged between the employee and the organization. The employee’s employment relationship is shaped between human resource practices of the company (Vasquez, 2014). These include tangible and intangible services. The tangible services are the remuneration paid to the employees, awarding rewards and tangible awards.
In this paradigm, Hertzberg theory and Maslow Hierarchy of needs can be used to understand about the needs of the employees. The companies can use these theory to understand about the innate need of the employees (Dusek et al., 2014). These in turn must motivate the employees to retain within the firm for a longer duration. Hotels conduct performance appraisal conducted in periodical bases to understand the performance of the employees.
Employee turnover can lead to a number of issues for the company. Hospitality industry is found to be dominated by the service deliverable. The communication between the employees and the customers is principle factor that is involved in the determination of the success of the business. It can be a labor-intensive business and there is effective utilization of the human resources to understand the impact of competitive edge for the company.
In this paradigm, a newer specific research can be fruitful towards finding cohesive solutions to various employee remunerations. This is the purpose of this research to analyze the same. The aim of the research and the objectives are explored in the following.
The aim of the research is to understand the impact of turnover rate and the quality in customer care.
The objectives of the research are
Using Hertzberg and Maslow theory to implement on the working conditions impact on employee working attitude and relationship towards customer service
Understanding how the relationship between negative job satisfaction and turnover rate leads to unstable customer service. Using the Hierarchy of needs to find the ways for the employees to work in a amiable work environment.
Aligning employee goals with the fundamental objective of the company by using the theories.