本文講旅客滿意程度調查，由於之前訪問過的旅行者在他們的訪問過程中感到滿意，他們經常推薦和建議他們封閉的同輩群體、朋友圈和同事中的其他人訪問瓦倫西亞(Shaw, 2015 )。這進一步增加了瓦倫西亞的遊客數量。重要的是要考慮到，由於目的地是由一個朋友推薦的，遊客在逗留期間和整個參觀期間，在城市中穿行時，往往會感到滿意。本篇代寫論文文章由澳洲論文人EducationRen教育網整理，供大家參考閱讀。
As the previously visited travellers experience a satisfaction during their visit, they often recommend and suggest other individuals within their closed peer groups, friends circle and colleagues to visit Valencia (Shaw, 2015). This further enhances the number of visitors that experience Valencia. It is important to take into account that since the destination was recommended by a friend, the visitors often experience satisfaction while navigating through the city during the stay and overall visit.
The literature and researchers have suggested that the theory of customer satisfaction indicates that the quality functions as a critical determinant in the level of satisfaction experienced by the customer. Various researchers indicated that the satisfaction attained by the customer is the impact of the services’ quality that has been availed and experienced by the tourists (Sanz-Blas et al., 2017). This indicates that since there are wide range of services ranging from the monuments and unmatchable landscapes to the thriving dining and nightlife experience across the city, the visitors experience these sights and activities for the development of a satisfactory experience about the visit to Valencia (Sanz-Blas and Buzova, 2016). Growing number of the researches have established that the expectations, perception and quality function as inter-dependent variables that determine the level of satisfaction developed within the tourists.
The research further indicated that the travellers have shifted from developing the image of destination after visiting to the destination to develop the destination image before the travel. It was found that this takes place as the tourists’ access information about the destination from wide range of sources, friends and relatives, advertisements and opinions of other people on the internet and media to form an opinion (Reitsamer et al., 2016).