The jobs that bosses were assigned to were far from the management activities. This included processing of food, fixing cars, typing data, selling products etc. While doing these jobs the bosses have to get dirty at times. It was mostly observed that even though they were the bosses, they had a very little knowledge about how the tasks were actually done. They were mostly held responsible for doing the jobs in slow pace and thus ended up getting fired from those jobs. Bosses lost the touch with the floor or actual area and were also surprised by the situations their businesses had (Stark, 2015). Handling things at desk only involved dealing with numbers while in reality included broken machineries, unrealistic demands, dirty & dangerous work and counterproductive standards. They have no idea about these situations. Generally it has been visualized that management has lost the touch with real value-adding work activities just like steering wheel loses its connection with the tyres. This undercover concept thus helped the top management to get in touch with the actual workers, understand their situation and get knowledge about the work. Thus, it is a good practice which helps the bosses takes the right decisions that will help the workers, the business activities as well as eradicate the concerns of the workers.
Bosses get to understand the abilities and flaws of their system, thus helping them to bring about a revolutionary change in it. Many of the CEOs going undercover have understood its value and therefore wanted to apply this practice at regular intervals to keep their business in check.This assignment discusses the dimensions and background of the concept of undercover bosses. It has been observed that the undercover concept even though new is very efficient and helpful for the top executives to understand the real mechanism and foundation activities going on in their business (Scharfenberg, 2013). It also helps them to solve and analyse the working conditions, employee relationships, employee emotions, working environment and effort of their labours very well. CEOs can disguise themselves and enter into a normal job that is going on in his/her organisation to analyse the complexity of that job. It also helps in better exploring of existing or upcoming issues that are being faced or can be faced by the employees due to wrong decisions of the top managers.